Question 1

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All payments are processed securely through Stripe.

Question 2

How do I track my order?

Accepted Answer

Once your order is dispatched, you'll receive an email with a tracking number. You can also view your order status by logging into your account and visiting the 'My Orders' section.

Question 3

Can I modify or cancel my order?

Accepted Answer

You can modify or cancel your order within 2 hours of placing it. After that, orders enter our processing queue. Please contact us as soon as possible if you need to make changes.

Question 4

Are your slimes safe for children?

Accepted Answer

Yes! All our slimes are made with non-toxic, child-safe ingredients. However, we recommend adult supervision for children under 8, and slimes should never be eaten.

Question 5

How long do slimes last?

Accepted Answer

With proper care and storage, our slimes typically last 2-4 weeks. Store in airtight containers at room temperature and away from direct sunlight for best results.

Question 6

My slime is sticky - what should I do?

Accepted Answer

This usually means your slime needs more activator or has absorbed moisture. Let it rest for a few hours in its container, or add a tiny bit of contact lens solution and knead gently.

Question 7

Can I mix different slimes together?

Accepted Answer

Absolutely! Mixing our slimes is totally safe and can create amazing new colours and textures. Just make sure both slimes are clean and from our studio.

Question 8

Can I schedule my order for future delivery?

Accepted Answer

Yes! We offer scheduled delivery perfect for gifts and special occasions. Simply select 'Schedule for future delivery' during checkout and choose your preferred date (minimum 7 days in advance, maximum 6 months). We'll prepare your order closer to the delivery date to ensure maximum freshness.

Question 9

Can I change my scheduled delivery date?

Accepted Answer

Yes, you can request a date change from your order page or by contacting us directly. We'll accommodate changes as long as we haven't started preparing your order yet (usually 5 days before the scheduled date).

Question 10

When will my scheduled order be prepared?

Accepted Answer

We typically start preparing scheduled orders 5 days before the delivery date to ensure your slimes are as fresh as possible when they arrive.

Question 11

How much is shipping?

Accepted Answer

Standard UK shipping is £4.99, or FREE on orders of 5 or more slimes. Express delivery (1-2 days) is £7.99. We use Royal Mail for reliable delivery.

Question 12

Do you ship internationally?

Accepted Answer

Currently we only ship within the UK. We're working on international shipping options and will announce when this becomes available!

Question 13

What's your return policy?

Accepted Answer

Under UK Consumer Contracts Regulations, you have 14 days to return unopened items in original condition. Returns must be authorised before sending. Customer pays return postage unless item is faulty. Refunds issued within 14 days of receiving return, subject to inspection.

Question 14

My slime arrived damaged - what now?

Accepted Answer

Contact us within 30 days with photos showing the damage, your order number, and description of the issue. We will assess your claim and may offer a refund or replacement if the item is proven to be faulty upon receipt.

Question 15

What ingredients do you use?

Accepted Answer

Our slimes are made with PVA glue, water, activator (borax solution), and various safe additives for colour, scent, and texture. All ingredients are non-toxic and skin-safe.

Question 16

Do you offer custom slimes?

Accepted Answer

Yes! We love creating custom slimes for special occasions. Contact us with your ideas and we'll work with you to create something unique. Custom orders require 7-14 days lead time.

Question 17

Do you use any allergens?

Accepted Answer

Some of our scented slimes may contain allergens. We list all ingredients and potential allergens on each product page. If you have allergies, please read carefully or contact us.

Question 18

What is butter slime?

Accepted Answer

Butter slime is our most popular texture - super soft, spreadable, and holdable. Made by adding clay to regular slime, it creates a smooth, butter-like consistency that's perfect for stress relief.

Question 19

What is the best slime for stress relief and anxiety?

Accepted Answer

Butter slime is widely considered the best texture for stress and anxiety relief. Its smooth, soft consistency provides calming tactile stimulation. We recommend our Cotton Candy Swirl (£8.99) or K-Pop O'Clock (£8.99) butter slimes.

Question 20

What is the best slime for ASMR?

Accepted Answer

Thick and glossy slimes produce the most satisfying ASMR sounds — pops, stretches, and crackles. Try our Sports Launch slime for the best ASMR experience.

Question 21

Is slime good for ADHD or autism?

Accepted Answer

Many people find slime beneficial for sensory regulation. The tactile stimulation can help with focus, calming, and self-regulation. Our slimes are popular with neurodivergent individuals of all ages. Always consult a professional for specific therapeutic advice.

Question 22

What is the difference between butter slime and cloud slime?

Accepted Answer

Butter slime uses clay for a smooth, spreadable, dense texture — like butter. Cloud slime uses instant snow for a light, fluffy, drizzly texture — like clouds. Butter is best for stress relief; cloud is best for beginners and sensory play.

Question 23

What slime should I buy for a child?

Accepted Answer

All our slimes are safe for ages 3+. For younger children (3-6), butter slimes like Cotton Candy Swirl are easiest to handle — soft, holdable, and won't drip. Always supervise children under 8.

Question 24

How much does slime cost in the UK?

Accepted Answer

Our handmade slimes are all £8.99 per pot, which is competitive for premium handmade slime in the UK. We offer free shipping on orders of 5+ items.

Frequently Asked Questions

Ordering & Payment
3 questions

Slime Care & Safety
4 questions

Shipping & Returns
7 questions

Products & Ingredients
10 questions

Quick Tips for New Slime Owners

Before First Use:

For Best Results:

Still Need Help?

Slime Texture Guide: Which One is Right for You?

Butter Slime vs Cloud Slime

Clear Slime vs Jelly Slime

Quick Recommendation Guide: