Returns Policy

Our returns policy complies with UK Consumer Contracts Regulations

14 Day Period

Statutory cooling-off period for distance sales

Faulty Goods

Refunds or replacements for defective items

Return Process

Return Policy

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, provided the items are unused and in their original condition. Please note that due to hygiene reasons, opened slime products cannot be returned unless faulty.

Eligible for return:

• Unopened, unused slimes in original sealed packaging
• Faulty or defective items (with proof)
• Incorrect items sent in error
• Items not as described (material defects only)

Not eligible for return:

• Opened, used, or tampered with slimes
• Items damaged by customer misuse or neglect
• Custom or personalized orders (unless faulty)
• Returns requested after 14 calendar days
• Items without proof of purchase

How to Return an Item

Request Return

Email within 14 days with order details

Await Approval

We'll assess eligibility and respond

Return Item

Customer pays return postage costs

Refund Issued

Within 14 days of receiving return

Important: Returns must be authorised before sending. Email ambersslimestudio@gmail.com with your order number, reason for return, and photos if claiming the item is faulty. Unauthorised returns will not be accepted.

Return Shipping: Customers are responsible for return postage costs unless the item is faulty or sent in error. We recommend using tracked delivery. We are not responsible for items lost or damaged in transit.

Faulty or Defective Items

If you receive a faulty or defective item, you may be entitled to a refund or replacement under the Consumer Rights Act 2015.

To report a faulty item:

• Contact us within 30 days of receipt
• Provide clear photos of the defect
• Describe the issue in detail
• Include your order number and purchase date

We will assess your claim and may offer a refund or replacement at our discretion. Please note: issues caused by improper storage, misuse, or normal wear and tear are not considered manufacturing defects.

Refunds

Approved returns will be refunded to the original payment method within 14 days of receiving the returned item.

Refund Terms:

• Product cost only (original shipping not refunded)
• Items must be returned in saleable condition
• Refunds subject to inspection on receipt
• We reserve the right to refuse refunds for damaged returns

Please note: Refunds for change of mind returns may be subject to a restocking fee if packaging has been opened or damaged.

Need Help?

For returns enquiries, contact us using the details below.

We aim to respond within 2-3 business days (Monday-Friday)